Returns & Exchanges
We want you to love your Jackery apparel, which is why we offer a 30-day window for returns or exchanges on all items in original condition. If your fit isn't perfect, we are committed to making it right with a seamless refund process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked and secure transit.
Package Your Items
Place the unworn garments with original tags attached into the original shipping box or a secure mailer and affix the return label to the outside.
Drop Off and Refund
Drop your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing